Privacy Policy

Last Updated September 16, 2026

1. Who We Are and What This Policy Covers

The Mann entities covered by this Policy are Mann Theatres Inc., Brainerd Entertainment LLC, and Pen-Isle Limited Partnership, individually or collectively as applicable ("Mann Theatres," "Mann," "we," "us," or "our"). Mann operates movie theaters in Minnesota and the website manntheatres.com. This Privacy Policy covers (a) our online services — the website, online ticketing, gift card purchases, email and SMS communications, and private event inquiries; (b) the Mann Rewards loyalty program, including points earned on purchases made at our theaters; and (c) your visits to and interactions with us in our theaters (collectively, the "Services"). It explains what personal information we collect through the Services, how we use and share it, and the choices you have.

2. Information We Collect

Information you provide to us

• Account and Mann Rewards information: name, email address, phone number and ZIP/postal code (if provided), date of birth, preferred theater location, password, communication preferences, and records of any consent you provide to receive text messages, when you create an account or join Mann Rewards.
• Purchase information: the movies, theaters, showtimes, seats, and ticket types you buy, and your order history, whether you purchase online or at the theater using your Mann Rewards account.
• Gift card information: if you buy a gift card online, your contact and delivery details. If you buy digital gift cards, we collect the recipient’s name and email address and any personal message you include, and use recipient information only to deliver the gift card.
• SMS information: if you choose to receive text messages, we may collect your phone number, consent records, message delivery status, and information about your interactions with those messages.
• Private event inquiries: contact details, theater, event type, approximate date, and headcount when you submit a private event or group ticket inquiry.
• Email signup: your email address and preferred theater when you sign up for showtime and promotional emails.
• Customer service communications: the contents of emails or messages you send us.

Security Cameras

When you visit one of our theaters, you may be recorded by one or more of our security cameras placed throughout the building.

Payment card information

Payment card details are entered into fields provided and hosted by our payment processor, Global Payments, and are transmitted directly to Global Payments. Mann does not receive or store your full card number.

Information from identity providers

If you choose to sign in using a third-party service such as Google, we receive information from that service needed to authenticate you and connect you with your Mann account. The information we receive depends on the permissions requested and may include an account identifier, name, email address, and email-verification status.

Information collected automatically

When you use the website, we and our service providers collect device and browser information, IP address, pages viewed, and how you interact with the site, using cookies and similar technologies. We use Google Analytics 4 for this purpose, and this includes records of online purchases — such as transaction identifiers, amounts, and the movies and showtimes purchased — some of which we send to our analytics service from our own servers. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until they expire or you delete them).

Like most websites, our servers and the security and content-delivery services that operate the site automatically log information such as IP address, browser type, and the pages requested. This logging occurs as part of running and securing the website and is not controlled by cookie settings.

When we send you email, we and our email service provider may collect information about whether the email was delivered and opened and which links were clicked, so we can manage deliverability and understand which content is useful.

Information from our service providers

We receive payment confirmation and transaction status from Global Payments, and ticketing and point-of-sale records from our ticketing system, so we can complete your order, deliver your tickets, and credit Mann Rewards points.

3. How We Use Information

• Process ticket, gift card, and other purchases, and deliver tickets and receipts by email.
• Send transactional text messages you request or agree to receive, such as ticket, order, account, or service notifications. We will send promotional text messages only where you have separately provided any consent required by law.
• Operate Mann Rewards: track points, issue and redeem rewards, and maintain your membership.
• Date of birth information is used to offer certain rewards available through the Mann Rewards program.
• Respond to your questions and private event or group inquiries.
• Send marketing emails, such as weekly showtime emails for your preferred theater, where permitted by law. You can unsubscribe at any time.
• Send you automated marketing emails based on your purchase or visit history — for example, to invite you back if you haven’t recently visited our website or a theater — in addition to the scheduled emails described above. These are marketing emails like the others described in this section; see Section 6 for how to opt out.
• Understand how the Services are used and improve them (analytics).
• Prevent fraud and abuse, secure the Services, and comply with legal obligations.
• We use security cameras located in our theaters for the purposes of security, crime deterrence, safeguarding assets, and investigations.

We do not use personal information for automated decisions that produce legal or similarly significant effects.

4. How We Share Information

We share personal information with service providers that work on our behalf, limited to what they need to perform their services:

• Website development and hosting
• Ticketing and point-of-sale
• Payment processing
• Email delivery and marketing
• Analytics (Google Analytics)
• Identity and authentication providers
• Text message and security content delivery

We may also disclose information to comply with law or legal process, to protect the rights, safety, or property of Mann, our customers, or others, or in connection with a sale, merger, or reorganization of our business.

We do not sell personal information, and we do not share personal information with third parties for targeted advertising.

5. Cookies and Analytics Choices

You can manage cookies directly on our website. When you first visit manntheatres.com, a banner lets you accept or reject non-essential cookies. We use two categories of cookies: (a) strictly necessary cookies, which support functions like holding your seat during checkout, remembering your preferred theater, keeping you signed in and facilitating secure checkout, and (b) analytics cookies, which support Google Analytics 4 as described in Section 2. Because we do not use cookies for targeted advertising, rejecting non-essential cookies only affects analytics, not any ad-personalization experience. Rejecting non-essential cookies does not affect strictly necessary cookies, which are required for the Services to function. Your selection will be retained on that device. You can change your cookie preferences at any time using the cookie control function located in our website footer. If you are a Mann Rewards member and are signed into the website through your account, you can change your cookie preferences using the alerts and preferences in your account. You can also control cookies through your browser settings. To limit browser-based Google Analytics collection, you can install the Google Analytics Opt-out Browser Add-on; note that this affects only collection that happens in your browser, and some analytics information about completed purchases is sent from our servers rather than your browser. Because there is no industry consensus on how to respond to “Do Not Track” browser signals, the Services do not currently respond to them.

6. Your Communication Choices

Every marketing email we send, including automated emails inviting you back to the website or a theater based on your purchase or visit history includes an unsubscribe link. Unsubscribing stops promotional email but not transactional messages, such as your ticket confirmations, receipts, account notices, and customer-service communications.

You may opt out of text messages by replying STOP. We will also honor a clear opt-out request made through any other reasonable method, such as replying in your own words or contacting us using the information in Section 13. After you opt out, we may send one message confirming your request. You may reply HELP for assistance.

Text delivery is optional and is not required to make a purchase. If you opt out of ticket texts, we will not send ticket texts to that number, but your tickets and receipts will continue to be delivered by email. Opting out of text messages does not affect your ability to purchase tickets or use the website.

Message frequency may vary; message and data rates may apply. We do not sell, rent, or share mobile phone numbers or text-message opt-in and consent data with third parties or affiliates for their marketing or promotional purposes.

7. Mann Rewards

Participation in Mann Rewards is voluntary. Individuals must be 13 years of age or older to participate in Mann Rewards. We use your name, email address, and purchase history to award points and provide rewards under the program terms. If you ask us to delete your personal information, we will delete your Mann Rewards account, and any accrued points and unredeemed rewards will be lost. We cannot provide Mann Rewards benefits without the information needed to connect your purchases to your account. A more detailed description of the Mann Rewards program is set forth in the Mann Rewards Terms available on the website.

8. Your Privacy Rights

Depending on where you live, you may have the right to: (a) access the personal information we hold about you and obtain a copy in a portable format; (b) correct inaccurate information; (c) delete your personal information; (d) obtain a list of the third parties to which we have disclosed personal information; and (e) appeal a decision we make about your request.

To submit a request, contact us at privacy@manntheatresmn.com or 952-767-0102. We will verify your identity before acting on a request, which may require you to log in to your account or provide information we can match to our records.

We will respond to your request within 45 days of receipt. If we reasonably need more time, we may extend this period by an additional 45 days and will tell you about the extension and the reason for it.

If we decline to take action on your request, we will explain why and tell you how to appeal. You may appeal our decision by contacting us at privacy@manntheatresmn.com. We will respond to your appeal within 45 days. If we deny your appeal, we will provide you with a way to submit a complaint to the Minnesota Attorney General’s Office.

We will not discriminate against you for exercising these rights — for example, by denying you goods or services, charging you a different price, or providing a different level of service — except that some benefits (such as Mann Rewards, described in Section 7) may depend on the information needed to provide them.

We do not sell personal information or use it for targeted advertising or significant automated decisions as those terms are defined under Minnesota law, so there is currently nothing to opt out of under that law today. If we begin any activity that state law treats as targeted advertising, a sale, or sharing of personal information, we will update this policy. As an added precaution, the website recognizes a universal opt-out preference signal (such as Global Privacy Control) in your browser, and we have provided a Your Privacy Choices link that permits you to indicate your privacy choices. To use these tools, click 'Your Privacy Choices' in our website footer, or turn on a universal opt-out preference signal (such as Global Privacy Control) in your browser — we will honor that signal automatically, without requiring you to also use the footer link. If you are between 13 and 16 years old, we will not process your personal information for targeted advertising or sale without your affirmative opt-in consent.

9. Children

The website and Mann Rewards are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with their personal information, contact us and we will delete it as required by law.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. How Long We Keep Information

We keep personal information for as long as needed for the purposes described in this policy — for example, for as long as you maintain an account or Mann Rewards membership — and as required for legal, accounting, or dispute-resolution purposes. When information is no longer needed, we delete or de-identify it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a new last updated date, and for material changes we will provide additional notice, such as email to account holders.

13. Contact Us

Mann Theatres — 900 East 80th Street, Bloomington, MN 55420

Email: privacy@manntheatresmn.com · Phone: 952-767-0102